'M3- How Sales Techniques and Good Customer Service Have Evolved in the Organization\r'

'M3- how sales techniques and good node receipts have evolved in the organization sales techniques and good node service have changed so much that guests ar getting the right accompaniment they need with the product. In the last few years, clothes did non train its staff to a high take of standard solely now it is expected that when a node directly goes into a store, the staff depart from do their best to deliver good customer service using seeledge of what they already know about the product. Product knowledge is closely prerequisite in customer service as customers whitethorn need to know how a product lead benefit them and the features it has.\r\nSignage above each section is a valu fit sales technique used by Currys which directs the customer to where the product is placed. Not only is this a simple method but ensures that customers are able to find the right product in the most convenient way. This particular strategy of Currys was recently invented and it has been an procession to customer service now on from the preceding(prenominal) years. Some new features have been provided at Currys similar the ‘Playtables and improved merchandising’ for example, which gets customers into giveing the product and aidance them fabricate informed choices about what bunks to be cost buying.\r\nIf customers would like to get in touch with a member of staff and discuss the complaints they may have, the Currys police squad of colleagues are its best in dealing with problems brilliantly. Before, the machine-driven System was not beneficial to customers as they had to leave a message and took time for them to respond quickly, so what Currys tends to do now is they recruit a strike off of colleagues and train them to use a service where province is taken for the customer’s issue and they try to resolve the problem quickly.\r\nPrice promise helps Curry’s to distinguish itself from their competitors; Comet, John Lewis, Ar gos, Staples, and Tesco. Other stores may have the same product, but Curry’s offer a 10% discount on their competitor’s price. Their tactic is to check what categorization of prices different competitors may have and come up with the most unbeatable value to offer their customers with.\r\nHowever, whilst in the last several years customers had not been apt(p) an option of price promise, now Curry’s is under pressure from online retailers so they have to make sure the cheapest products are provided online for the customers. Curry’s tend to install and repair the products which are broken or damaged and as far as I have seen from the customer’s side of the work out through their complaints on the online review; it seems that there are both positive and negative remarks from customer towards their customer service.\r\nOne says that they had waited for a replacement of the product but the team told the customer that the part will not be in until 28 days. Whilst others thought the customer service was impressive with helpful staff to assist you with anything with the product itself. However, the team of colleagues may use the info provided by customers on the online review and make efficacious improvements to the way sales techniques and good customer service was delivered in the last couple of years.\r\n'